Welcome to the Cozzyweave FAQ page. Here you will find answers to the most common questions regarding shopping, shipping, payments, and order tracking on our store.
Shipping & Delivery
1. Where do you deliver?
We currently sell and ship our products exclusively within the United States. We do not offer international shipping outside of the US at this time.
2. How much does shipping cost?
We offer Free Standard Shipping on all orders across the United States. There are no hidden fees or extra shipping charges added at checkout.
3. How long will it take to get my order?
- Handling / Processing Time: 1 – 3 business days (Monday – Friday).
- Transit Time: 4 – 7 business days (Monday – Friday).
- Total Estimated Delivery Time: 5 – 10 business days.
4. How can I track my order?
Once your order has been packaged and shipped, you will receive an automated shipping confirmation email containing your courier tracking number and a direct tracking link.
Payments & Billing
5. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, stripe) as well as secure digital payment gateways.
6. Are there any subscription or recurring fees?
No. Every purchase on Cozzyweave is a strict, explicit one-time charge. We do not offer auto-subscriptions or recurring monthly payments.
7. Is my payment information secure?
Yes, 100%. Our website uses 256-bit SSL encryption and complies with PCI-DSS standards. We do not store or retain your full credit card credentials on our servers.
Order Changes & Support
8. Can I change or cancel my order after placing it?
If you need to make any changes or cancel your order, please email us at support@cozzyweave.store within 2 hours of placing the order. Once an order has entered processing or dispatch, it cannot be canceled or modified.
9. What should I do if my package arrives damaged or goes missing?
- Damaged Items: Please take photos of the damaged item and packaging immediately and contact our support team with your order number.
- Missing Packages: If your tracking state shows “Delivered” but you cannot locate your parcel, please check around your delivery area and with neighbors first, then contact us within 7 days.
Store Contact Information
If you have any other questions that are not answered here, please feel free to reach out to our dedicated support team:
- Store Name: Cozzyweave
- Support Email: support@cozzyweave.store
- Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+05:00)
- Physical Business Address: 2700 E Grand River Ave #4, East Lansing, MI 48823, United States