At Cozzyweave, we are committed to delivering your products safely, reliably, and as quickly as possible. This Shipping Policy details our handling times, transit times, rates, and carrier processes so you have full visibility over your order status.
1. Shipping Coverage
We currently ship and offer our products exclusively within the United States. We do not offer international shipping outside of the contiguous United States at this time. All orders are processed and delivered locally to ensure reliable delivery service.
2. Shipping Rates
We aim to make your shopping experience as straightforward as possible:
- Standard Shipping Rate: Free Shipping on all orders within the United States. (No hidden fees or unexpected checkout charges).
3. Order Processing & Handling Time
Every order placed on our store is carefully reviewed and prepared before dispatch:
- Handling / Processing Time: 1 – 3 Business Days (Monday – Friday)
- Order Cut-Off Time: 5:00 PM (GMT+05:00)
- Note: Orders placed after 5:00 PM on Friday or over the weekend will begin processing on the following Monday.
4. Transit Time
Once your order has been processed and handed over to our shipping carrier:
- Transit Time: 4 – 7 Business Days (Monday – Friday)
5. Total Estimated Delivery Time
Your total expected delivery time is calculated by adding the Handling Time and the Transit Time together:
- Total Estimated Delivery Time: 5 – 10 Business Days (Monday – Friday)
6. Order Tracking
Once your shipment is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a direct link to track your shipment in real-time. Please allow up to 24 hours for tracking updates to populate on the carrier’s portal.
7. Delivery Operations & Carrier Method
We partner with trusted nationwide delivery carriers including USPS, FedEx, and UPS to ensure your package arrives securely. Final delivery will be made directly to the shipping address provided during checkout.
8. Incorrect Address or Contact Information
Customers are responsible for providing an accurate and complete shipping address at checkout:
- If you realize you have entered an incorrect address, please contact us immediately at support@cozzyweave.store before the order is dispatched.
- Cozzyweave is not responsible for non-delivery or lost packages resulting from incomplete or inaccurate addresses provided by the buyer.
9. Damaged Packaging, Lost, or Missing Packages
- Damaged Packages: If your package arrives damaged upon delivery, please document the damage (take photos) and contact our customer support immediately.
- Lost or Missing Packages: If your tracking state indicates “Delivered” but you have not received your parcel, check around your property or with neighbors first. If it remains missing, contact us within 7 days of the marked delivery date so we can initiate an investigation with the courier.
10. Holidays & Weekends
Orders are only processed and delivered on regular business days (Monday through Friday). We do not ship or process orders on major US federal holidays or weekends. Orders placed during holiday periods may experience slight delays.
11. Support & Contact Information
If you have any questions regarding your shipment or need assistance tracking an existing order, please contact our support team:
- Store Name: Cozzyweave
- Support Email: support@cozzyweave.store
- Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+05:00)
- Physical Business Address: 2700 E Grand River Ave #4, East Lansing, MI 48823, United States